TERMS AND CONDITIONS

Please read our Terms and Conditions carefully. It is the policy of myspringcleaner.co.uk to strictly enforce its Terms of Agreement in the event of any dispute.

1. About this Contract
1.1 Our Terms and Conditions represent a contract which comes into force on agreeing a time and date for your spring clean. This contract is made between myspringcleaner.co.uk and you, the client.
1.2 You agree that any use of the services provided by myspringcleaner.co.uk shall constitute your acceptance of the Terms and Conditions.

2. The Service
2.1 If the client is not happy with the standard of service provided by the cleaner, we will endeavour to rectify this within 5 working days.
2.2 All of our cleaners undergo an induction-training course prior to commencing any service with you.
2.3 We will interview and obtain references for every cleaner representing the company.
2.4 Cleaners must provide us with a copy of their passport or driver's license as well as a proof of permanent address.

3. The fees
3.1 Fees can be paid by credit or debit card. A 25% deposit is taken at the time of the booking. Certain types of credit and debit cards may in incur a handling cover of 2.5%.

4. Cancellations
4.1 We require a minimum of 3 days written notice for cancellation of the service.
4.2 Refunds will not be given for any advanced payment made in the event of cancellation where we don't get the 3-day's notice.

5. Amendments
myspringcleaner.co.uk reserves the right to introduce supplementary terms. You will have been deemed to have accepted any amendments if the company does not receive any representations within a period of 30 days from the notification date.

6. Supplementary Terms
6.1 The client is responsible for making arrangements for access to the their home.
6.2 We make every effort to make sure the quality of cleaners that we introduce. However no responsibility will be accepted by the company as a result of a failure, in any part of the selection procedure irrespective of the reason.
6.3 Cleaners are not permitted to use bleach; therefore any use of bleaching agents on the property at the client’s request is at the clients' own risk and is not covered by insurance. Cleaner are not able to move heavy furniture whilst cleaning in the property. It is the clients responsibility to ensure that the cleaners have full access to the property being cleaned.

6.4 Cleaners will not perform any deep clean requiring chemicals or specialised cleaning of any antique, delicate or valuable items.
6.7 Any incidental costs incurred by the company or cleaners as a result of a client's action will be fully reimbursed by the client immediately.

7. Insurance
7.1 myspringcleaner.co.uk has public liability insurance, which protects the client's home against accidental damage.
7.2 We cover for damages over £100.
7.3 The client is responsible for the first £100 of any claim.